Suffering from a lax work culture? The answer is in the numbers.

A business executive complained to me about the lax work culture shown by his employees. “Everyone leaves the office by 4:30,” he said. “Where is their commitment to our mission? Where is their commitment to our customers and to get…

The Good, Bad and Ugly of Leading Cultural Change

Many executives believe that organizational culture is too squishy to be managed reasonably. So, when implementing new business models, strategies, or mergers and acquisitions, executives spend a lot of time on marketing analytics, financial analysis, mission, organization structure, key messages…