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Career development provides a better return than recruiting

Executives are spending more time investing in the career development of employees. Why? They want to retain their talent. This is smart thinking as the cost of retention is less expensive than recruiting in today’s tight talent economy. Now is the time to put in place excellent retention practices. Recruiting is the number one concern… Read More

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Every recruiting department needs a job candidate net promoter score

Every business process needs metrics and measures. These are used to track progress, to warn the process owners about obstacles and concerns, and to assure the organization’s success. Recruiting is no different. The top-level metrics should be displayed on a dashboard. Each top-level measure should have sub-measures that will serve as an alert that a… Read More

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How companies get recruiting wrong

Many companies go about recruiting in the wrong way. They focus too much on experienced candidates, overspend on the process, and they don’t get the best results. Worse, however, they ignore two much more cost-effective and productive methods of recruiting: developing the talent of current employees and turning their external recruiting focus to college graduates… Read More

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How to stop promoting bad managers

I remember once considering an overseas assignment to avoid a terrible boss in HR. It turns out, I am not alone. According to Gallup’s most recent report, State of the American Manager, about one-half of employees choose to leave their company because of a bad manager. In my case, the lousy manager dominated meetings, couldn’t… Read More

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Five steps to successfully recruit and retain Gen Z

A group of millennials were discussing their careers with me, describing what they liked and didn’t like about their jobs when the topic of Generation Z came up. “They’re not like us,” one millennial observed. “They want everything on the internet. They are tough and emotionally cold.” I have written extensively about how millennials are… Read More

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Preventing human and AI bias when recruiting

Many pundits and HR leaders are raising legitimate concerns about bias in Artificial Intelligence platforms used for recruiting. These concerns are well founded, but let’s not forget a hiring bias that’s even more pervasive: the biased hiring decisions humans unwittingly make every day. We can correct human and AI bias. Here is my analysis: For… Read More

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7 Qualities of Team Leaders Who Drive Innovation

Many executives we work with are frustrated in their efforts to improve the innovation of their companies. One of the problems? Middle management gets in the way of innovative employees by clinging to dominant leader styles. Our experience and the lessons of empirical research shows that middle management can be the key to a company… Read More

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Actions to combat the rise in positive drug tests

A new analysis shows that the rate of positive drug tests for the U.S. workforce rose to a 14-year high in 2018. The increase raises difficult questions for employers concerned about maintaining drug-free workplaces and preventing drug-caused workplace accidents in the face of the increasing use of  recreational and medical marijuana and the opioid drug… Read More

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Five Questions to Screen for Emotional Intelligence

Many clients and readers have asked me for a simple list of questions to use while screening for emotional intelligence. Emotional intelligence has been shown by research to be the secret sauce for selecting executives, first level managers, and customer facing employees who will succeed – it’s even more important than high IQ. (For more… Read More

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What is better than intelligence for job performance?

I know several CEOs who want to always hire the smartest person they could find for leadership roles. Unfortunately, they were making costly mistakes. High intelligence is only one of several factors for recruiters and hiring managers to consider when choosing among candidates and for executives and talent leaders to consider when deciding whom to… Read More

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Join the hundreds of others learning new innovation trends

New research is underway which will provide extraordinary insights for you on how companies become innovative. InnovationOne, LLC and The Conference Board have launched the 2019 Global State of Innovation Survey. You can be a part of it. But there is only two days left to complete the Survey. Our 2017 Global State of Innovation Survey showed that highly… Read More

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It Is Time to Hack Recruiting!

When HR and recruiters used to speak about technology, it meant an applicant tracking system or whether to post jobs on digital job boards or social media. Now, however, powerful digitization technologies have found their way to recruiting and are dramatically changing the landscape. HR now has the same technologies that have been used by… Read More

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Digitization Comes to HR!

Human Resources executives now have access to digital tools that have empowered cancer specialists to make breakthroughs. These same tools have also helped marketing organizations find new customers, attract them to the company’s brand, and build relationships with them. These tools will disrupt how HR recruits, develops strategic talent pools, identifies job competencies, conducts benefits… Read More

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Haphazard innovation fails. Six steps for superior innovation results!

Some 170 of the world’s largest companies (as measured by revenue), have a declining return on investment for their innovation projects, according to research. Why? Many companies under pressure to show that they can disrupt a market (or starve off disruption) are pursuing innovation haphazardly. Many of their investments end up being non-strategic, poorly linked… Read More

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Learn the traits of highly innovative companies

New research is underway which will provide extraordinary insights for you on how companies become innovative. InnovationOne, LLC and The Conference Board have launched the 2019 Global State of Innovation Survey. You can be a part of it. Our 2017 Global State of Innovation Survey showed that highly innovative companies invest in developing collaborative and innovative cultures, digital technology,… Read More

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Five steps to attract women to your jobs

The rise in female participation in the workforce — double the increase in male participation — is helping employers fill job vacancies in the tight US labor market. The percentage of prime-age women who are in the labor force climbed to 75.8% at the close of 2018, which is a full two percentage points higher… Read More

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How to make giving negative feedback a positive experience!

An IT manager spoke with me recently about how he hates doing annual performance appraisals and providing performance feedback, especially when it is negative feedback. “So many employees are really not self-aware and open to the feedback,” he said. No one especially relishes negative feedback, but there are ways to make the conversation go easier… Read More

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Participate in the 2019 Global State of Innovation Survey

I am excited to invite members of management to participate in new and exciting research being conducted to identify what drives innovation in organizations and the tools, measures, and talent strategies necessary to be a highly innovative company. InnovationOne, LLC and The Conference Board are launching the 2019 Global State of Innovation Survey. The survey… Read More

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Announcing Global State of Innovation Survey 2019

As a managing partner of InnovationOne I am pleased to announce that in the coming days, InnovationOne® and The Conference Board will be launching the Global State of Innovation Survey as part of InnovationOne’s ongoing research and The Conference Board’s Signposts to the Future of Innovation project. We are conducting this survey to help us… Read More

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It is time to recruit America’s forgotten workforces.

Are you struggling to find job candidates for entry-level job openings? It  is time to consider America’s forgotten workers—  the formally incarcerated and those with disabilities, including autism. A recent and insightful article in The Wall Street Journal illustrates the success of people who have a high functioning form of autism. One is Nathan Mort… Read More

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Companies are innovating with health care to cut costs and improve recruiting and retention

Something is afoot in health care. Large companies such as General Motors are abandoning health care insurance and are directly contracting with large health care providers to reduce costs while keeping quality standards. Smaller employers are using innovative health care providers that offer health care for as low as half the cost of conventional health… Read More

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How Silicon Valley Works…Ecosystems Breaking Traditions for Transformations

Many business leaders don’t get Silicon Valley. They know the reputation, the high-tech giants, the casual dress, the innovation that fails and succeeds in SV and the unicorns. But the common theme among the SV innovation labs, venture capitalists, and start-ups at The Conference Board’s 6th Annual Innovation Master Class hosted at the storied Xerox… Read More

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Strategy Shift: Innovation and risk as the foundation for strategy and financial success.

In Strategy Shift, my colleague, C. Brooke Dobni Ph.D. with co-author  Christopher Sand, Ph.D. assert that organizations that want to be innovative need a strategy shift. To innovate and pivot quickly, firms must continually nurture their culture to innovate and adapt and evolve with their ever-evolving business context. Human Resources leaders have a role at the… Read More

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Six strategies to recruit a Veteran workforce of 240,000

This week the US recognizes and thanks veterans for their sacrifice and service to the United States. It is a great time to assess your own veteran recruiting program, or if you don’t have one, to start one up. I was pleasantly surprised to learn that the unemployment rate for veterans in October 2018 was… Read More

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Digitizing Your Company? Success Depends Largely on One Factor…

Empirical evidence has long shown that transparent, collaborative and adaptive cultures empower business and financial success by enabling innovation.[i] Now companies are learning that if they do not have innovative cultures their digitization strategies languish. According to McKinsey’s 2018 Global Survey on digital transformation, 80% of the nearly 1800 respondents have launched digitization efforts in… Read More

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30% Discount for San Francisco Innovation Master Class

Would you like to connect with more innovation experts? Are you ready to expand your role as an innovation leader? If so, then I encourage you to join us for the 6th Annual Innovation Master Class on December 6-7, 2018 in Palo Alto at George E. Pake Auditorium at PARC, A Xerox Company. We have partnered with The Conference… Read More

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Technology geek, mission, and business ethics

The irony could not have been stronger. On my news feed, I saw that legendary Medtronic founder and technology geek Earl Bakken died at age 94. Then, just below, I spotted another headline reading, “Will Silicon Valley Ever Act Ethically?” For 12 years as the leader of human resources for various Medtronic business divisions, I… Read More

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Try the No. 1 non-pay benefit that saves you money!

A CEO exclaimed that she could not compete with the higher-than-average pay and benefits of large employers. “What can I do?” she asked. I told her she should offer flexible work arrangements to her employees who did most of their work through a computer. This would help her attract more employees, increase productivity, improve employee… Read More

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10 Talent Strategies to Support Cultures of Innovation

Companies large and small are racing to digitize their operations and to find the new technology in their domain that will allow them to disrupt their competition and find new markets. The companies that succeed in this race are agile ones that also spend the time nurturing and developing transparent, collaborative and aligned cultures. Human… Read More

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Time to tap 70 million forgotten workers

Shelley Winner had an extraordinary and courageous story to tell about herself in her five minutes of speaking at DisruptHR San Francisco Bay Area last May 31. Shelley is a lovely, tall, slender, young, white woman who had the air of confidence and invincibility I find among many young women in Silicon Valley, but with… Read More

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5 leadership lessons from the maverick of the Senate

Arizona Senator John McCain, known as a genuine war hero, a political maverick, straight talker, champion of bipartisanship in service to America, and two-time candidate for the Presidency, died over the weekend after a long fight with brain cancer. His passing is feared to be end of political era of bipartisanship and selfless service to… Read More

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Do you know the benefit preferences of your workforce?

I am always delighted when clients, in the middle of an HR audit, are curious about what additional benefits they should offer to attract and retain workers for their fast-growing firms. “Should I provide more paid-time off?” they ask. “What about setting up a ping pong table by the break area?” I always respond by… Read More

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Attract Millennial Job Seekers Without Breaking the Bank

A client recently asked me about the best perks to offer Millennial and Generation Z employees. “Do they want more free food? Or is it more paid time off?” they wondered. “We already offer health care,” they added. I told them to offer competitive pay and benefits in this time of full employment. Surveys consistently… Read More

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Talent Strategies Needed to Support Cultures of Innovation

I was honored to present and be part of a panel discussion at one of Silicon Valley’s legacy innovation centers, PARC, a Xerox Company in Palo Alto, July 26, 2018. I began my presentation by asking if everyone believes that culture can be measured and managed? Not everyone understands this, despite overwhelming evidence from InnovationOne… Read More

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New case study links InnovationOne Health Index and innovation implementation framework to improved innovation. Nine lessons from case study…

In their experience as academics and consultants, Dr. C. Brooke Dobni and Dr. Mark Klassen have concluded that many organizations need something to improve their organization’s innovation, but they are not quite sure what. Through their research, they have learned much about assessing an organization’s culture of innovation and the practice and implementation of innovation.… Read More

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Don’t manage to an employee engagement score. Instead, drive business value.

The $74 billion employment engagement industry has a serious problem. After nearly 18 years, it is not driving sufficient business value to justify its costs. Instead, values, business purpose, organizational learning, and culture are the true factors that drive business value. Employee engagement is an outdated idea that needs to be overhauled. Gallup’s State of… Read More

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9 Strategies to Avoid Reorganization and M&A Failure

New findings from an online survey of 2,500 reorganizations show that only 11% of reorganizations driven by Mergers and Acquisitions achieve total success. Worse, 28% have a negative impact on the business as compared with 17% of other types of reorganizations. That is a horrible track record. But there are ways to increase the success… Read More

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Why it doesn’t matter that the gig workforce may be shrinking…

The percentage of Americans working in alternative work arrangements — such as independent contractors, on-call workers, and those who contract through a third party — has shrunk 0.6% since 2005.  According to a US Labor Department report, the total of people working in such alternative arrangements now is 10.1% According to the survey, this change… Read More

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It is full employment. Time to change recruiting strategies.

The US government announced a 3.8% unemployment rate on Friday, June 1, the lowest unemployment rate since 1969.[i] It is virtually full employment. As a result, to attract new hires, you need to recruit passive job candidates who already have a job or new entrants such as graduates from technical programs or colleges. There are… Read More

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It is time to face the truth about employee engagement.

Employee engagement is an outdated idea that, by itself, does not significantly improve business performance. The truth is, employee engagement can improve the relationship between managers and employees, but will take your organization only so far. Companies are realizing that employee engagement alone is not providing actionable items and that the employee engagement survey is… Read More

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Seven Steps to Improve Employee Retention

Concern over employee retention has increased sharply in the US — where unemployment is now below 4% — but, also, around the world. A 2017 study by Towers Watson uncovered that more than 50% of all organizations globally struggle to retain their most valuable employees.[i]  More than 80% of HR leaders believe improving retention is… Read More

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Five Steps for Managers to Improve Their Coaching Success

Companies want managers who will build relationships with their employees, give them feedback, coach and develop them and continually recognize them for their achievements.  The once-a-year performance discussion is not sufficient in a business world of constant change. The problem for managers is that they are too busy with the constant change and pressures of… Read More

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California Supreme Court’s New Legal Standard Makes It Difficult to Classify Workers as Contractors

Yesterday the California Supreme Court adopted a new legal standard that will make it much more difficult for businesses to classify workers as independent contractors, drastically changing the legal landscape across the golden state. The misclassification of workers can result in significant legal exposure concerning wage and hour compliance and fines. Although the court case… Read More

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9 Steps to Assure Success of Global Teams

Establishing a global team is always a daunting task. How do you get people on time zones around the world on a video conference together, knowing someone will be up in the middle of the night? How do you motivate them to perform on your strategic initiative when their local management already has them busy… Read More

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Eliminating Performance Ratings? Managers Ability to Deliver Feedback Is Essential!

When we removed performance rankings from our performance review process at Medtronic Coronary and Peripheral in 2012, some executive leaders and managers warned that employees would lose the competitive edge to perform. They didn’t. Our changes included holding weekly or biweekly meetings between managers and employees as well as formal quarterly updates to goals and… Read More

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The number of lies on resumes is increasing. Who is telling the truth and who is lying?

The number of lies on resumes is increasing and could be as high as 85%. An Office Team survey found that 46% of workers said they know someone who lied on a resume — a 25-point increase from its 2011 survey.[i] HireRight’s 2017 employment screening benchmark report (which surveyed nearly 4000 HR professionals) states that… Read More

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New Research Shows How Stable Schedules Increases Productivity

When I worked with factory leaders in the US in the 1980s, I provided them research showing that factory worker productivity declined heavily after 11 hours and after sustained days of constant overtime. They used the research to schedule more sane and stable manufacturing hours and to maximize productivity and worker health. Now, new research… Read More

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Newly Promoted to VP? Your Learning Has Just Begun.

A new vice president reached out to me recently to discuss how to prepare for her new role. “What do I need to do differently?” she asked. Every promotion is a passage to a new level of leadership I told her. “Are you ready to stop doing what led to your promotion, and begin learning… Read More

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Blockchain is here. Is HR ready?

As a recruiter, wouldn’t you like to receive 100% accurate and verifiable resumes and conduct instantaneous background checks? That technology is here. And it is called blockchain. Blockchain technology is a secure decentralized network of computers that verifies and automates the flow of information. It now can be trustworthy and eliminates intermediaries. It is best… Read More

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Seven Traits of Agile and Innovative Leaders

Dominance used to be the main criteria CEOs and Chief Human Resources Officers used to determine who would make a great leader. Dominance and achievement were the most reliable characteristics CEOs looked for to determine who would be their successors. Dominant leaders are the ones who speak first in meetings, most frequently interrupt others, and… Read More