Three Lessons to Learn from the Zenefits Scandal…

During the past week, Zenefits’ founder and CEO, Conrad Parker, resigned over a breaking scandal that Zenefits had hired benefits brokers who were not licensed to sell Zenefits’ services in Washington State and other jurisdictions. And worse, that Zenefits had developed a secret software program to make it appear that brokers had completed a 52-hour… Read More

Will using emotional intelligence improve your ability to select good managers?

I sometimes receive inquiries on how to improve their success rate for selecting good managers. Their inquiry often includes this question, “Is emotional intelligence a reliable predictor of manager success?”  The short answer is, “Yes.” Not only is emotional intelligence a good predictor of successful managers, but also for customer facing roles, as well as… Read More