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The secret to implementing AI

Artificial Intelligence is a buzz word these days, and many believe that companies are using AI to automate customer service, recruiting, store data, and perform other functions. However, the buzz has run into a buzz saw. After surveying thousands of executives about how their companies use and organize for artificial intelligence and advanced analytics, McKinsey… Read More

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Career development provides a better return than recruiting

Executives are spending more time investing in the career development of employees. Why? They want to retain their talent. This is smart thinking as the cost of retention is less expensive than recruiting in today’s tight talent economy. Now is the time to put in place excellent retention practices. Recruiting is the number one concern… Read More

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Every recruiting department needs a job candidate net promoter score

Every business process needs metrics and measures. These are used to track progress, to warn the process owners about obstacles and concerns, and to assure the organization’s success. Recruiting is no different. The top-level metrics should be displayed on a dashboard. Each top-level measure should have sub-measures that will serve as an alert that a… Read More

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How companies get recruiting wrong

Many companies go about recruiting in the wrong way. They focus too much on experienced candidates, overspend on the process, and they don’t get the best results. Worse, however, they ignore two much more cost-effective and productive methods of recruiting: developing the talent of current employees and turning their external recruiting focus to college graduates… Read More

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How to stop promoting bad managers

I remember once considering an overseas assignment to avoid a terrible boss in HR. It turns out, I am not alone. According to Gallup’s most recent report, State of the American Manager, about one-half of employees choose to leave their company because of a bad manager. In my case, the lousy manager dominated meetings, couldn’t… Read More

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Five steps to successfully recruit and retain Gen Z

A group of millennials were discussing their careers with me, describing what they liked and didn’t like about their jobs when the topic of Generation Z came up. “They’re not like us,” one millennial observed. “They want everything on the internet. They are tough and emotionally cold.” I have written extensively about how millennials are… Read More

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Preventing human and AI bias when recruiting

Many pundits and HR leaders are raising legitimate concerns about bias in Artificial Intelligence platforms used for recruiting. These concerns are well founded, but let’s not forget a hiring bias that’s even more pervasive: the biased hiring decisions humans unwittingly make every day. We can correct human and AI bias. Here is my analysis: For… Read More

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7 Qualities of Team Leaders Who Drive Innovation

Many executives we work with are frustrated in their efforts to improve the innovation of their companies. One of the problems? Middle management gets in the way of innovative employees by clinging to dominant leader styles. Our experience and the lessons of empirical research shows that middle management can be the key to a company… Read More

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Actions to combat the rise in positive drug tests

A new analysis shows that the rate of positive drug tests for the U.S. workforce rose to a 14-year high in 2018. The increase raises difficult questions for employers concerned about maintaining drug-free workplaces and preventing drug-caused workplace accidents in the face of the increasing use of  recreational and medical marijuana and the opioid drug… Read More

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Five Questions to Screen for Emotional Intelligence

Many clients and readers have asked me for a simple list of questions to use while screening for emotional intelligence. Emotional intelligence has been shown by research to be the secret sauce for selecting executives, first level managers, and customer facing employees who will succeed – it’s even more important than high IQ. (For more… Read More