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How AI can improve your employee inclusion and engagement!

The traditional approaches to diversity and inclusion are not moving the needle. Whether its “the letter” at Google or sensational headlines about bad behavior at companies such as Uber or Fox News, diversity and inclusion remain a hot topic. Can Artificial Intelligence help? Artificial intelligence (AI) is gaining wide acceptance for Customer Relationship Management (CRM)… Read More

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Reinvented talent management guides GE’s transformation

I have long felt that nothing is worse than a big company that can’t grow organically. So, writes retiring GE CEO, Jeff Immelt in a piece for the Harvard Business Review on the eve of the transition of GE’s leadership. What a difference the Internet of Everything and a CEO make! I remember his predecessor,… Read More

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Implementing new H R technology? Remember, it is about the relationship…

The implementation of Human Resources digital technology “is about the relationship.” I was delighted to hear these words from Charlene Li, Principal Analyst at Altimeter. She is the author of five books, including The New York Times best seller Groundswell and her latest, The Engaged Leader. Ms. Li advocates that CEOs and Human Resources leaders… Read More

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Use your data to improve sales force recruiting, skills, diversity, and sales!

The goal was to double the sales force of a medical device company that was launching a game-changing product, by hiring more than 100 sales representatives across the U.S. We needed to accomplish this in roughly six months. And, by the way, the new sales reps had to have technical skills our current sales force… Read More

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Seven Ways to Assure High Performance with Global Teams

The new general manager of a recently acquired, innovative global business asked me if his new staff, which spanned seven countries and four continents, could understand English. “Yes, they can,” I responded with a smile. “But it doesn’t mean they can understand you, or will follow your direction.” They had all learned English, as taught… Read More

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Lessons from a San Francisco Start-up and Travis Kalanick

“I hate Human Resources,” the CEO began. “When I worked at Sun Microsoft, Human Resources was always getting in the way, with its bureaucracy and rules.” The sneer on his face suggested that he not only hated Human Resources policies and procedures, but also the people in HR. “Why am I here?” I asked. “You… Read More

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Digital Retail Giant Amazon Is Holding Job Fairs. What?

No Amazon chatbots, virtual reality, or Artificial Intelligence recruiting screens? Amazon is using old fashioned, face-to-face job fairs! What gives? They work! And Amazon is not alone in turning to older, but reliable, recruiting methods in this tight labor market.  Across The Pond in Sweden, high technology company Ericsson recently held a full day “Swarm… Read More

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Recruiting Without a Strategy and Metrics is Like a Camera Without a Lens

After giving a presentation about the return on investment of smart recruiting strategies, I was asked to consult with a couple of human resources departments. I began by asking them to tell me about their organization’s business strategies, their recruiting strategies to support those business strategies, the obstacles they faced, and the insights from their… Read More

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Coaching Girls Softball Taught Me Important Lessons About Leadership

One of the biggest influences in my young life was a baseball coach in junior high who spent extra time with me, not the best athlete by any measure. He helped me work on my batting technique, especially, bunting. It paid off, when we needed a bunt during a playoff game to score the winning… Read More

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Tired of Talking About Millennials? Me Too. But Two Juggernauts Are Coming…

A recruiter complained to me recently about Millennials, “I have so many Millennials who do not show up for their interviews. Once they are hired, our managers have a hard time motivating them, and their turnover is high. It’s not like when we were young.” “Maybe it is,” I countered. I reminded her of the… Read More