How to make giving negative feedback a positive experience!

An IT manager spoke with me recently about how he hates doing annual performance appraisals and providing performance feedback, especially when it is negative feedback. “So many employees are really not self-aware and open to the feedback,” he said. No…

Five Steps for Managers to Improve Their Coaching Success

Companies want managers who will build relationships with their employees, give them feedback, coach and develop them and continually recognize them for their achievements.  The once-a-year performance discussion is not sufficient in a business world of constant change. The problem…

Eliminating Performance Ratings? Managers Ability to Deliver Feedback Is Essential!

When we removed performance rankings from our performance review process at Medtronic Coronary and Peripheral in 2012, some executive leaders and managers warned that employees would lose the competitive edge to perform. They didn’t. Our changes included holding weekly or…

Performance Management Changes Are Often the Missing Link with Innovation

I was seated at an innovation conference for lunch, when the Research and Development leader of a major U.S. active sportswear maker told me he had a confession. His organization was successful at creating new ideas, selecting the best ones…

To Rate or Not to Rate. That is the Performance Management Question.

Although it has obvious benefits for aligning, motivating and developing an organization’s workforce, performance management is the most hated of human resource processes. If not done well, it interferes with the relationships between managers and employees. Performance management is often…

Live Webinar – The Good, Bad, and Ugly of Fixing Performance Management

Over the past decade, the HR industry has seen big changes in performance management. HR professionals no longer abide by the philosophy of “up or out.” This outdated philosophy calls for the removal of the bottom 10% of employees annually…

What Performance Appraisals Are Really About…

When I met with my former Italian human resources director, which often was over dinner, he would frequently tell me, “In Italia, dinner is about the relationship.  Not the food.” I responded, “You have me fooled. This food and wine…