AI transformation is most successful with a human-centric approach

The business environment and workforce are undergoing significant transformation as organizations brace for change and the integration of artificial intelligence (AI), which is often the automation of repetitive tasks, and generative artificial intelligence (gen AI), which creates new content like…

You can’t cut your way to growth

Organizations are resorting to relentless cost-cutting and lean sigma during these volatile times. Their goal is to improve their operations, but they’re doing it in a way that alienates employees. Instead, organizations can achieve breakthrough productivity, innovation, and profits by…

Open AI Arms Race: Doomsday or Productivity Godsend

There is hot global debate —maybe even an arms race — about Open AI and the blockbuster San Francisco-based start-up app ChatGPT. Is it the harbinger of humanity’s doom as predicted by Elon Musk and Stephen Hawking in 2017 or…

Use a people-orientated approach to implementing AI

It is essential to use a people-oriented approach to implementing AI to keep the human emotions and work front and center in the change. A people-centric approach involves the impacted employees and clients in the design of digitizing workflows and…

Becoming innovative during urgent times

Innovation has long been a priority for many CEOs. Now, the pandemic has added new urgency to the quest: COVID-19 has driven a jump of 10 percentage points (to 75 percent) in the share of companies reporting innovation as a…

Four disruptive steps to transform the work environment and finally beat Covid-19

For the second year in a row, the US celebrates Labor Day during a dramatic transformation of work and high anxiety for CEOs and workers. The difficulties presented by a chronic labor shortage of skilled and unskilled jobs are complicated…

Ready, Set, GO: Get ready to win the race for HR digital transformation!

The year of the pandemic is just about over. An HR digital transformation is at hand. The coronavirus pandemic, the switch to digital business models, and the hybrid work environment -- triggered by working from home -- have accelerated HR’s…

5 Predictions About the Future of Work for 2021

Last year ended with the FDA approval of Pfizer’s COVID19 vaccine and the vaccination of the first US health care workers on Monday, Dec. 14. The US still has several months of rising COVID19 infections and deaths before 60 percent…

Bad management practices killed employee surveys. 7 ways to get reliable employee feedback

In the wild pandemic world of constant fear and change, management needs feedback from employees to keep them aligned, motivated, safe, and innovative. Are employee surveys still useful — given how they have been carelessly overused and in the face…

Driving Bias Out Of Selection, Performance & Promotion Decisions

The homicide of George Floyd in Minneapolis and the divisions in our national politics has dramatically raised the topic of race relations and equality at work. Diversity and inclusion is frequently a difficult subject of "haves" and "have-nots," with perceptions…